Privacy notice
Privacy Policy
Effective August 17, 2026.
Hutchinson Consulting operates Response Handoff and may also offer educational resources and consulting for adults who want to build and operate their own AI customer service agent business. In this Privacy Policy, “we,” “us,” and “our” refer to Hutchinson Consulting. “Response Handoff” refers to our AI customer service agent service for appointment-based businesses. This policy explains how we collect, use, disclose, and protect personal information when you interact with our websites, advertisements, lead forms, resources, consulting, products, services, and communications.
1. Information we collect
We may collect information that you voluntarily provide, including your name, email address, phone number, role, business or company information, company website, service category, information submitted through forms, surveys, advertisements, or communications, your professional background, business goals, interest in educational resources or consulting, responses to qualification questions, and any other information you choose to provide.
When you interact with our website or advertisements, we or our service providers may also collect your IP address, device and browser information, general location, website usage and interaction data, and advertising or analytics information. Campaign, ad, creative, landing-page, and available platform click identifiers may be stored with an inquiry or booking for attribution.
2. How we use information
We may use information to provide requested guides, resources, products, or services; deliver the AI Customer Service Agent Blueprint or another resource you request; respond to inquiries about building or operating an AI customer service agent business; evaluate whether educational or consulting services may fit your goals; evaluate whether Response Handoff may fit an appointment-based business; provide customer support; operate and improve our websites and services; measure advertising effectiveness; maintain business records; prevent fraud, abuse, or security issues; and comply with legal requirements.
We may send relevant business, educational, or promotional communications where permitted by law and consistent with any required consent. Providing a phone number does not require you to purchase a product or service and, by itself, does not provide consent for automated marketing texts.
3. TikTok lead generation
We may collect personal information through TikTok Lead Generation advertisements, TikTok Instant Forms, and related TikTok advertising features. Our TikTok advertisements may promote educational resources or consulting for adults interested in planning, building, or operating their own AI customer service agent business. Depending on the form, you may provide contact information, professional or business information, goals, experience, and answers to qualification questions.
We may use information submitted through TikTok to deliver the resource you request, respond to you, assess whether consulting may fit your goals, schedule a requested conversation, measure and attribute the campaign, and communicate about related educational or consulting services as described in this policy. Submitting a form does not require a purchase and does not guarantee any business, financial, or other result. We do not treat a phone number submitted through a TikTok form as consent for automated marketing texts unless the form includes a separate consent that satisfies applicable law.
TikTok may separately collect, process, store, or use information in accordance with its own privacy policy and terms. You can review the TikTok Privacy Policy for more information.
4. Email, phone, and marketing communications
If you provide an email address or phone number, we may use it to respond to your request or communicate about our services, subject to applicable law and consent requirements. Where required, we will obtain appropriate consent before sending automated or promotional text messages or making certain marketing calls.
You may unsubscribe from marketing emails using the unsubscribe link in those emails. If you receive text messages from us, you may request that they stop by replying STOP or by contacting us using the information below.
5. Website inquiries and storage
Our website inquiry form collects the name, work email, phone number, company, optional company website, service category, and business challenge you choose to provide. Please do not submit customer personal data. Website submissions are stored with our website infrastructure provider, shown in a private owner inbox, transferred to the authorized business CRM, and used to notify the owner through the authorized Google Workspace account. If Google delivery is temporarily unavailable, the original website record remains stored so the owner can retry the transfer.
6. Demo scheduling and email verification
If you schedule a demo, we may collect your name, role, work email, company, website, operating-unit band, current scheduling or operating system, and the workflow gap and capacity you describe. Response Handoff uses its authorized Google Workspace account to send a one-time email verification code, check approved calendar availability, create the calendar invitation and Google Meet link, and append the confirmed inquiry to its business CRM spreadsheet.
The website temporarily stores your email verification request, then removes it after a successful booking. It keeps limited booking status and event identifiers so a confirmed meeting can be reconciled if a CRM update fails. No phone number is requested in this booking flow.
7. Client onboarding form
Approved clients may receive a private-link onboarding form requesting business operations, services, inquiry sources, system names, qualification and booking rules, approved customer-service language, escalation contacts, follow-up permissions, and implementation measurement criteria. The form is not designed to collect passwords, API keys, payment information, customer records, or other sensitive credentials. Please do not submit those items.
A local draft is stored only in the client's browser until the form is submitted. Completed submissions are stored with the website infrastructure provider and appended to a private Google Sheet used for implementation review. If Google delivery is temporarily unavailable, the website record remains stored so the owner can retry the transfer.
8. Optional website measurement and advertising
We may use advertising and analytics providers, including TikTok, Meta, and Google, to understand how people interact with our advertisements and services. Those providers may process information through their platforms and may use cookies, pixels, device identifiers, and similar technologies under their own privacy policies.
On this website, Google Analytics and Meta Pixel load only if you choose “Allow measurement.” Measurement events may include the page and service category, campaign and ad identifiers, and browser or network information ordinarily processed by those providers. Form contact details and free-text responses are not sent with these measurement events. You can decline or change your choice through the Measurement preferences link in the website footer.
9. Live voice conversations
If you choose to start a voice conversation, your browser sends microphone audio to Retell AI so the AI agent can understand and respond to you. Website voice conversations are limited to ten minutes, with an inactivity timeout to close abandoned sessions. Calls are configured to retain basic call attributes rather than call audio or transcripts.
Response Handoff may retain a short post-call summary and operational outcome, such as the inquiry category or whether booking was discussed, so the handoff can be measured. If you request team contact or scheduling and voluntarily provide your name, work email, and callback number, those limited details may be included in the private inbox, owner notification, business CRM record, and booked Calendar event. A callback number is used for the requested human response and does not provide consent for automated marketing texts. Please do not share customer data, payment information, credentials, or other sensitive information during a voice conversation.
10. How we share information
We do not sell personal information in exchange for money. We may share information with trusted providers that help us operate our business, including providers of website hosting, email delivery, customer relationship management, communications, analytics, advertising, data storage, automation, scheduling, and artificial intelligence services. These providers may process information on our behalf as needed to perform their services.
We may also disclose information when required by law, legal process, regulation, or governmental request, or when reasonably necessary to protect our rights, users, business, or others.
11. Data retention
We retain personal information only as long as reasonably necessary to respond to requests, provide services, maintain business and attribution records, comply with legal requirements, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and why it was collected. Third-party platforms may apply separate retention periods under their own terms.
TikTok applies its own retention period to lead information stored in TikTok Ads Manager. If we export or transfer a lead to an authorized business system, our copy is retained under the purposes and principles described in this section.
12. International processing
We and our service providers may process information in the United States and other countries where they operate. Privacy and data protection laws in those locations may differ from the laws where you live. Where required, we use appropriate safeguards for cross-border processing.
13. Data security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure. No method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
14. Your choices and privacy requests
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, to ask how we use your information, or to stop marketing communications. We may need to retain certain information when required by law or for legitimate business purposes. Residents of certain U.S. states may have additional rights under applicable state law.
15. Children's privacy
Our advertisements, resources, consulting, and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.
16. Third-party links and services
Our website, advertisements, or communications may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
17. Changes to this policy
We may update this Privacy Policy periodically. When we do, the updated version will be posted on this page and the effective date above will be revised.
18. Contact us
For questions or privacy requests, contact Hutchinson Consulting / Response Handoff at anthony@responsehandoff.com.